Refund policy

Returns

Due to the personal and hygienic nature of our products, opened or used cosmetic products cannot be returned unless they are damaged, defective or supplied incorrectly.

Unopened and unused products may be eligible for return when reported within the applicable return period and returned in their original, sealed packaging.

To request assistance, please contact our customer care team and include your order number and photographs where relevant.

Damaged or Incorrect Orders

Please contact us as soon as possible after delivery if your order arrives damaged or if you receive an incorrect item. We will review the matter and assist with an appropriate resolution.